Service Concept:

 

 

With the LUREEN service concept of rapidity, effectiveness and satisfaction, professional service offices are set up in Beijing, Shenyang, Qingdao, Shanghai, Xi’an, Wuhan, Zhuzhou, Guangzhou, Chongqing and Lanzhou. Service branches are established in dozens of countries and regions in Asia, South America, Africa, and Australia. The global service network covering important customers, regions and product is built. Meanwhile, in order to cope with the maintenance plan of China Railway Corporation, the domestic maintenance business is composed. High level overhaul bases for self-developed platform product are built in Qingdao, Wuhan, Guangzhou and Shanghai.

Service feature

 

 

Special remote tech support expert system

Excellent customer service call center

Excellent sales service information platform

Mature product logistic center

Superb customer training system

Solid customer relation management system

Comprehensive service management evaluation system

1. After sales service Center, Zhuzhou CRRC Times Electric Co., Ltd

Address: Shidai Road, Shifeng District, Zhuzhou, Hunan

Zip code: 412001

Website:

Tel: 800 8788 968, 400 8899 927

Fax: 800 8788 968-2, 400 8899 927-2

Email: shfw@teg.cn

2. Zhuzhou Times New Material Tech. Co., Ltd.

Address: 18 Haitian Road, Tianyuan District, Zhuzhou, Hunan

Zip code: 412007

Tel: +86 731 22837789 22837786

Fax: +86 731 22837788

Website: www.trp.com.cn

3. Zhuzhou CRRC Electric Locomotive Institute Co., Ltd. (Wind power Business Unit)

Address: Shidai Road, Shifeng District, Zhuzhou, Hunan

Zip code: 412001

Tel: +867312849441328445601

Fax: +8673128445077

Website: www.wind.csrzic.com

4. Hunan CRRC Times Electric Vehicle Co., Ltd

Address: No. 57 Liyu Industrial Park, Tianyuan District, Zhuzhou, Hunan

Zip code: 412007

Tel: +86731-2261150228494111

Fax: +86731-28494111

Website: www.tev.csrzic.com

5. Beijing CRRC Heavy Machinery Co., Ltd.

Address: West Changping Railway Station, Beijing

Zip code: 102249

Tel: 010-60753360

Fax: 010-60753960

Website: www.bjmc.csrzic.com

6. Xiangyang CRRC Electric Motor Technology Co., Ltd

Address: No. 359 Tuanshan Avenue, Gaoxin District, Xiangyang, Hubei

Zip code: 441047

Tel: +86710-3045147

Fax: +86710-3810401

Website: www.xfqydj.com

7. Shanghai CRRC Hange Naval Architecture and Ocean Engineering Co., Ltd

Address: 10 floor Lantian Building, No. 2077 Huangxing Road, Shanghai

Zipcode: 200433