On 30th August, the 29th South East Asia Games was closed in National Stadium in Kuala Lumpur, Malaysia. The metros made by CRRC ZELC played an important role of transportation in 12 days.
When the Games was over, the after-sale service team received a letter of appreciation from Employer: Assalam all, thank you so much for the hard work and cooperation. It’s tough but we made it.
Ampang line is the main line for the Games. The vehicles operated on Ampang line which is the main transportation tool to arrive and leave stadium are manufactured by CRRC ZELC.
The day of closing ceremony is the same day of Malaysia National Independence Day, a total of nearly one hundred and ten thousand people gathered around the National Stadium in Malaysia. In Bukit Jalil station, nearly 100 thousand passengers took the metro and 60 thousand people was transferred within 2 hours.
More than 4900 athletes who come from Singapore, Thailand, Indonesia and other 11 countries attended the event. During the games, there is no out of service and no evacuation. 100% vehicle availability is guaranteed for twenty-ninth Southeast Asian Games.
In order to ensure the stable, safe and efficient operation of vehicles during the Games, CRRC ZELC has carefully provided after-sales service to support the Games. Firstly, the company organized on-site technical personnel to check comprehensively the vehicles on SCS, Ampang and ETS line before one week. Secondly, the company arranged key technical staff in Bukit Jalil and Chen Sow Lin station where there the flow of passengers are concentrated to set up 24 hours consulting table. Finally, the emergency plan has been established including information feedback and public news control.
In recent years, in order to speed up the international development, the company believes in "customer-oriented” and take active measures to implement 7 days with 24 hour full service mode. In addition, the customer service plan is tailored according to different requirements. The communication mechanism for quality issue is established including marketing, manufacturing and delivery etc. CRRC ZELC makes all efforts to serve overseas marketing and boost the upgrading of product quality.