The customer service center of CRRC Datong organized recently all the supervisors in the service sites to start the first professional training for the customer service staff, which focused on team management, communication and professional skills, improving further the quality of customer service of the company.
At present the company has turned its emphasis of marketing from the sheer product marketing to series marketing products + service + brand. Further innovation should also be made to the service modes, creating gradually value-added services to expand industries for the company. According to the requirements of the training, Service leaders resident in other cities should have a better and profound understanding on the company’s full responsibility for our own products, and take customers as priority and effectively organize suppliers to provide quality services, achieving win-win situation between the company and customers.
Product service is always seen as one of the most important elements of brand competition of the company. Focusing on the work arrangement in 2016, the customer service center planed to deliver 7 professional trainings for its staff this year with two weeks for each training, which would cover all the service staff resident in other cities.